Policies & Terms
KandKGames.com respect your concern about privacy. We'd like you to know that we value our relationship with you. Our goal is to provide each kandkgames.com guest with the best shopping experience possible. We recognize that you place your trust in us, so we take care to safeguard information about you. We hope you will take a few minutes to read about how we collect, use and protect information about online guests of kandkgames.com, as well as your right to choose how certain information we collect about you online may be shared.
What information do we collect at kandkgames.com?
We collect information you provide when you place an order, request a quote, register with us, or send us an e-mail or call us. This information may include:
- your name
- your mailing address
- your e-mail address
- your phone number
- your credit card number
It may also include information you submit about other people; for example, the name and address of a shipping recipient. In addition, we use technology that allows us to identify what type of browser you are using, the web site from which you enter kandkgames.com and the pages you view as you tour our site. This technology helps us compile aggregate statistics about our online guests and their use of kandkgames.com, which allows us to make improvements in design and content to better serve you.
What are "Cookies" and how do we use them?
A cookie is a small text file placed on your computer when you visit a web site. This file gives your computer a unique identification. kandkgames.com uses session cookies which exist only for as long as your browser remains open. After you exit your browser, these cookies go away. To enhance your shopping experience kandkgames.com uses persistent cookies which last from visit to visit. When you return to a web site that uses persistent cookies, the cookie associates your computer with information the web site is storing for you from previous visits. Persistent cookies are only used to save your shopping cart and qoute list items for a period of 30 days.
Does kandkgames.com share information it collects with others?
K&K Music Randomworld, LTD uses the information you provide to contact you regarding special upcoming events, news, and other information.
Finally, we may disclose information you provide to kandkgames.com as required by law or to protect the security or integrity of information collected or submitted on this website.
Our Commitment to Data Security
We have appropriate physical, electronic and procedural security safeguards to protect and secure the information we collect.
Secure Sockets Layering (SSL)
kandkgames.com uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at kandkgames.com is just as safe as giving your credit card number over the phone.
The law protects you, too
Our security measures are designed to prevent anyone from stealing and using your credit card number. In addition, consumer protection laws protect you against the unauthorized use of your credit card. Under federal law, if someone steals your credit card or your credit card number, your liability is limited to $50 no matter how much the thief charges to your account.
Our Safe Shopping Guarantee
When you shop at kandkgames.com, you are protected by our Safe Shopping Guarantee: If your credit card information is stolen because you used your credit card to make an online purchase from kandkgames.com, we'll make sure you don't have to pay any fraudulent charges made to your account. Here's how it works:
If fraudulent charges are made to your credit card, you must notify your credit card company in accordance with its rules and procedures. Under the Fair Credit Billing Act, your credit card company cannot make you pay more than $50 of the fraudulent charges.
If your credit card company makes you pay any part of this $50, then kandkgames.com will reimburse you, up to the full $50. Of course, we will do so only if the unauthorized use of your credit card number occurred because you used it to purchase something online through kandkgames.com and only if you properly notified your credit card company.
If you have questions regarding our Safe Shopping Guarantee, Contact Us.
Returns, Exchanges, Refunds
Product sales are final. If for some reason the product purchased is out of stock or no longer available from the manufacturer, kandkgames.com will refund your money.
If the product arrives at your location damaged or not according to the item description found on our website at the time of your purchase, contact us immediately to discuss returns and refunds (if applicable).
Normal refund times depend on the complexity of the refund request. For example, if the item is out of stock or no longer available, a refund will be issued within 48 hours of our confirmation of said unavailability from our manufacturers. If a refund is requested for other reasons, the time frame for a refund will be determined by the speed at which we are contacted after receiving the item, and the time required by kandkgames.com to verify there is a valid reason for a refund or return.
