FAQs

What is my order status?

You will receive a notification of your order upon completion of the checkout process. For tracking information, email us or call 304-327-9309 to determine the status of your order.
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What are my shipping options?

We choose the best possible shipping solution for your order. At this time, we use special freight shipping for larger items, and standard postal courier services for smaller items.
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What is your online return and exchange policy?

Returns, Exchanges, Refunds
Product sales are final. If for some reason the product purchased is out of stock or no longer available from the manufacturer, kandkgames.com will refund your money.

If the product arrives at your location damaged or not according to the item description found on our website at the time of your purchase, contact us immediately to discuss returns and refunds (if applicable).

Normal refund times depend on the complexity of the refund request. For example, if the item is out of stock or no longer available, a refund will be issued within 48 hours of our confirmation of said unavailability from our manufacturers. If a refund is requested for other reasons, the time frame for a refund will be determined by the speed at which we are contacted after receiving the item, and the time required by kandkgames.com to verify there is a valid reason for a refund or return.

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